here are few things in life as aggravating as a job interview – both as an applicant and as an employer. Having been on both sides of that transaction, I’ve come to understand why everyone loathes the process so much. From the applicant's perspective, everybody despises the the experience of being checked out as if you're racehorse at an auction, letting strangers shine multiple spotlights on your weaknesses, sizing you up to determine if you are worthy of their attention. Employers, on the other hand, must face an exhausting parade of blowhards, prima donnas, poseurs, and obsequious ass-kissers to cull candidates with the skills and motivation to handle the tasks you are hiring for, as well as the ability to get along with your existing team. | Naïve and unsophisticated job hunters have a charity-seeking attitude, rattling their tin cups at the employer in hopes that he will be clothed and fed with the organization’s resources. But unless his family owns the company and the job he is applying for is “Vice-President in Charge of Waiting for Dad to Die,” that attitude won’t take the applicant very far. |
Some people, having never been on the other side of the desk, may be surprised that employers dread interviews too. Upon closer examination of the employer-applicant dynamic, however, it makes a lot of sense. The fundamental problem of the job-interview exchange is that the two parties have highly divergent objectives. The employer is hiring for only one reason: to solve a problem. The problem can be straightforward, like handling inbound telephone calls. The problem can be complex, like lead-managing a software team to implement and debug a massive relational database management system two weeks before the company launches its e-commerce website. Either way, the interview process must transform a stack of resumes into a short list of capable, motivated professionals – and do so in a timely and efficient manner.
This is a difficult task – since there are two kinds of errors that must be avoided.
Type 1 Error: Hiring the wrong candidate This is the obvious one – within weeks of his start date, you discover that the new guy is either incompetent, lazy or just an obnoxious jerk. Your team is unhappy, and the issue the new employee was originally hired to handle remains unsolved – except now you have a guy on your payroll drawing out cash and benefits every day while you try to decide what to do with him.
Type 2 Error: Failing to hire a good candidate This is a less obvious mistake, but its consequences are just as undesirable as those of Type 1. Failure to hire good professionals reflects serious weaknesses in your recruiting process, and its fundamental mission of identifying and attracting talent. More importantly, the competent and skilled applicants you fail to hire may (particularly if your industry is small) end up working for a direct competitor, and use the knowledge about your organization acquired during the interviews to better position his new employer against you. The most dangerous aspect of Type 2 Errors is that they are largely invisible. Since top-flight professionals you fail to hire are working elsewhere and out of sight, most hiring managers have no idea how many Type 2 errors they commit.
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Since Type 1 Errors are far more visible to both the hiring mangers’ peers and supervisors (‘so YOU’RE the one who hired that incompetent jackass?’), employers are understandably risk-averse. A formal offer of employment transfers power from the employer to the candidate (who now has the power to accept or decline). Thus, from an employer’s perspective, the ideal situation would be to send out exactly the number of offers as there are qualified candidates/vacancies, and have them all accepted. This, of course, is rarely the case – and given the fact that hiring managers have a heavy bias against committing Type 1 errors, growing companies are almost always understaffed by at least a few professionals in every department.
The applicant has an entirely different set of objectives. Naïve and unsophisticated job hunters have a charity-seeking attitude, rattling their tin cups at the employer in hopes that he will be clothed and fed with the organization’s resources. But unless his family owns the company and the job he is applying for is “Vice-President in Charge of Waiting for Dad to Die,” that attitude won’t take the applicant very far.
Successful job seekers understand that companies hire for only one reason: to solve a problem. Consequently, they position their skills and knowledge in the best possible light to demonstrate the problem-solving value they can bring to an organization. They know that they must get 'yes' responses to the two most important questions in the interview: Can you do the job? Can you get along with my people? Ultimately, an employer really doesn't give a rat's ass whether your "interests" section contains interesting hobbies or if you graduated with an real 3.6 GPA rather than a 3.55, which you rounded.
But whether he is currently employed and simply seeking better opportunities or out-of-work and in need of an income, it is to his advantage to accumulate as many offers as he can before making a commitment. An offer can always be rejected by the applicant, and raising the total number of possible choices increases the probability that he will find a position perfectly calibrated to his idiosyncratic talents and temperament. Even offers from firms the applicant would never want to work for represent some value, as they represent live “bids” for his talent that can potentially be used to negotiate a higher compensation package from his ultimate employer.
Holding a formal offers also make it much easier to inquire about the company culture, work environment and other issues and get relatively straightforward answers – since you are no longer the lowly applicant who might be playing the ask-the-right-questions-to-impress-the-b
So thus, we come to the quintessential impasse:
The employer wants to send out the fewest number of offers needed to solve the company’s personnel shortfall, and get back to the business of earning profits.
The applicant wants to maximize the number of offers he receives, so he can pick and choose the organization that plays best to his strengths and/or offers the most generous compensation package.
But until a candidate becomes an employee, there is inevitably an adversarial aspect to their relationship. So who prevails? As is the case in all negotiation scenarios, the side with the superior information, better sense of timing and greater cunning.
The resume is in the mail. Let the games begin.
April 22 2001, 00:07:16 UTC 11 years ago
xoxo
April 22 2001, 00:50:37 UTC 11 years ago
April 22 2001, 10:09:03 UTC 11 years ago
April 22 2001, 11:59:56 UTC 11 years ago
sun tsu and the art of employment
unfortunately, i have the same problem you mentioned in a reply to one of my entries, namely, i have a hard time holding my tongue if i am expected to do something i find silly, or counterproductive... if they just tell me to do it, they will observe that it will simply gone undone... if they can rationally tell me exactly why this is being done, then i will more than gladly do it.... not exactly good soldier material.but i believe that the employer, for the most part, holds more of the power within his grasp, for most postitions. he knows that if he doesnt have you, someone just like you, if not better, is on their way... thats why computer based emplyment is the way to go... by having information, like you said, is the only means of being a viable asset, and one they are willing to fight for.
and on a side note, a technique that always works for me is not imagining the interviewer naked, but YOURSELF as naked, and not ashamed or affected by it at all... with the employer having to deal with how to deal with you naked, since you dont have the standard societal restraints of shame working against you... so they are the one feeling out of balance, and humbled...
hey, it works for me at least...
June 28 2001, 04:18:17 UTC 10 years ago
The best interview is the highly-engineered one.
One of the little secrets I think most people ignore about Microsoft and Cisco's success is the strenght of their hiring - Microsoft's interview process is famous for being grueling.Back in the days when .com's actually did some hiring, I tried to fulfill the same function at my company, by being a good interviewer.
I'd discuss potential projects with my interviewee, tell him of my "plans", that I was somewhat shaky on the details of a particular product that he claimed to be familiar with, and proceed to discuss an implementation using that product that was fatally flawed, and see how the discussion went.
This gives me three things:
1) Does he really know that product?
2) Can effectively understand and communicate implementation details (a rock's got a great CPU, but it's got terrible IO!)
3) Is he willing to disagree with me if I hint that I'm not the sharpest?
4) Can he voice his technical disagreement in a professional manner that won't upset my less-frank colleagues?
Although rather Machiavellian, this strategy has worked wonderfully. The sort of people who have the curiosity and sense of rightness to attempt to keep me from going down the wrong path have always been the best hires, even if they're a little green or less-than-model employees.
Of course, this is from the perspective of an engineer hiring other engineers.
My interviewee mode is totally different. I attempt to be as much myself as possible - If I get a job by putting on an act, I'll be stuck putting on that act for the duration of the job, and that'd suck!
June 28 2001, 11:29:39 UTC 10 years ago
Re: The best interview is the highly-engineered one.
Outstanding interview tactics - I completely concur. Your interview strategy measures initiative, diplomacy, technical knowledge and nerve - highly prized attributes in leaders and coworkers. Compare this with the typical job interview which measures(and values) obsequiesness, conformity and predictability.Bravo!
November 12 2001, 18:18:12 UTC 10 years ago
Re: The best interview is the highly-engineered one.
oh that's good, more interviews should be like that.November 13 2001, 03:19:29 UTC 10 years ago
Re: The best interview is the highly-engineered one.
The problem is most interviewers hardly have an idea of what they are doing. I know most of my coworkers and I have a series of questions that we give out when in doubt but that it is hard to pick the best ones and still test pertinent industry knowledge.You as the interviewee are often at the mercy of us fumbling around. Sometimes, you can do well by sizing things up quickly and helping guide us gently towards the things you wish to demonstrate.
March 30 2004, 15:40:38 UTC 8 years ago
Good Stuff
Usefull article. Details things I have done and puts others in perspective. I liked it since I am currently looking. Good writing.